Refund and Returns Policy

Return Policy

At QRIO, we aim for your satisfaction with every purchase. Our Return Policy outlines the guidelines for returning or exchanging items purchased from our website.

Eligibility for Returns

To be eligible for a return, items must be unused, unworn, and in their original condition with tags attached. We accept returns within 3 days from the date of delivery.

Return Process

To initiate a return, please contact our customer service team at qriocurious@gmail.com or call us at 01928-869907 within the stipulated return period. Provide the order number, details of the item(s) being returned, and the reason for the return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service to ensure safe delivery.

Refund or Exchange

Upon receiving the returned item(s) and verifying their condition, we will process a refund to the original payment method or offer an exchange for an alternative item as per your preference.

Exclusions

Certain items, such as personalized or clearance items, may not be eligible for returns. Additionally, we reserve the right to refuse returns that do not meet the outlined conditions.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at 01928-869907 immediately for assistance. We will work to resolve the issue promptly and provide a replacement or refund, as applicable.